elonbet's Privacy Policy

1. Introduction and Applicability

elonbet is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") defines how we manage your information when you use the elonbet website, mobile application, or any other service ("Platform").

This Policy is an important part of your relationship with elonbet. By completing registration on the Platform or continuing to use its services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and elonbet.

If you disagree with any part of this Policy, please stop using the Platform and contact our support team to close your account.

2. Information We Collect

elonbet collects information about you in various ways. Each category is described in detail below.

2.1 Registration and Identity Information

Information you provide directly when creating an account:

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for identity verification)
• Current address
• Preferred language and currency

2.2 Financial and Transaction Information

Information collected during deposits, withdrawals, and other financial activities:

• bKash, Nagad, Rocket, Upay, or bank account details
• Transaction history, amounts, and dates
• Payment method type and reference number

All financial information is transmitted through encrypted channels and stored following industry-standard security protocols.

2.3 Usage and Behavioural Information

Information collected automatically while you use the Platform:

• IP address and device type
• Browser type and operating system
• Login and logout times
• Pages visited and session duration
• Game play history and betting activity

2.4 Communication Information

When you contact our customer support team, the content and date of that communication are stored to help provide better service in the future.

3. Purpose of Data Use

elonbet uses your information only for specific, legitimate, and transparent purposes. The main reasons for data use are listed below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Managing your bonuses and rewards
• OTP verification for account security

3.2 Security and Fraud Prevention

• Preventing unauthorised access and account hacking
• Identifying money laundering and suspicious financial activity
• Preventing the creation of multiple accounts
• Identifying and resolving technical issues

3.3 Ensuring Responsible Gaming

elonbet monitors your gaming behaviour so that any user showing signs of problem gambling can receive appropriate support. In line with our Responsible Gaming guidelines, we reserve the right to proactively set limits or temporarily suspend an account when necessary.

3.4 Communication and Notification

• Sending transaction confirmation messages
• Notifying you of security alerts and account updates
• Sending relevant promotional information (with your consent)

3.5 Service Improvement

The platform's design and functionality are continuously improved by reviewing the overall user experience. Data used for this purpose is generally analysed in aggregated and anonymised form.

4. Cookies and Similar Technologies

The elonbet platform uses cookies and similar tracking technologies. A cookie is a small text file stored in your browser or on your device.

4.1 Essential Cookies

These are necessary for the basic operation of the platform. They are used for session management, maintaining login status, and keeping security tokens active. Without these cookies, the platform will not function properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences.

4.3 Analytical Cookies

Anonymised usage statistics are collected to understand which parts of the platform are used most and to improve the overall experience.

4.4 Cookie Controls

Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect some key functions of the platform. Cookie preferences can be changed from your browser's settings menu.

5. Data Disclosure and Third Parties

elonbet does not sell your personal information to third parties for commercial purposes. However, information may be shared in the circumstances listed below in order to operate the service:

5.1 Service Provider Partners

Trusted third-party partners are engaged for payment processing, technology infrastructure, game operations, and customer support. These partners receive only the information necessary for their specific tasks and are bound by the same standard of confidentiality obligations.

5.2 Legal Obligations

We are required to provide information as necessary to comply with applicable laws in Bangladesh, court orders, or legitimate directives from government authorities. In such cases, we will disclose only the specific information legally required.

5.3 Fraud Prevention

In cases of serious fraud or financial crime, relevant information may be shared with law enforcement agencies.

5.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be properly notified before any such change takes place.

6. Data Protection and Security

The security of your information is one of elonbet's top priorities. We implement a multi-layered security framework following industry best practices.

6.1 Technical Security Measures

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored using the AES-256 encryption protocol
• Two-Factor Authentication is available
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

6.2 Administrative Security

• Only authorised staff can access user information
• Staff receive regular privacy and security training
• All data access activity is recorded in logs

6.3 Response to Security Breaches

If a security breach occurs and it affects your information, you will be notified as quickly as possible and appropriate remedial action will be taken.

7. Data Retention Period

elonbet retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

7.1 Active Accounts

All account information and transaction history are retained for as long as your account remains active. This information is used to provide services and ensure security.

7.2 After Account Closure

Even after an account is closed, some information may be retained for a defined period for legal, regulatory, and fraud prevention purposes. Financial transaction records are kept in compliance with applicable law.

7.3 Data Deletion Requests

Once the defined retention period has ended, or upon your valid request and in the absence of any legal obligation, your personal information will be permanently deleted or anonymised.

8. Your Rights

You have certain important rights over your personal information. elonbet respects these rights and is committed to helping you exercise them.

8.1 Right to Access Information

You may request to know what information we hold about you. A copy of your information will be provided within a reasonable time after receiving your request.

8.2 Right to Correct Information

If any of your personal information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings; others will be changed through our support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, this may not be possible immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. In that case, your information will no longer be used for that purpose.

8.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. Once your identity has been verified, your request will be responded to as quickly as possible. For general questions related to elonbet, you may visit our FAQ section.

9. Protection of Minors

All gaming and betting services on elonbet are strictly for individuals aged 21 and above (21+). We do not knowingly collect personal information from minors.

Age verification during registration is mandatory. If, for any reason, information from a minor reaches us, it will be deleted as soon as we become aware of it and the associated account will be closed.

If you become aware that a minor has registered on our platform, please inform us immediately.

10. Policy Changes

elonbet may update or revise this privacy policy from time to time. Such changes may occur due to changes in the service, legal requirements, or business changes.

For significant changes, you will be notified in advance by email or through the platform. The date of the change will be noted at the top of the page as "Last Updated".

Continued use of the platform after notification of changes will be considered your acceptance of the updated policy terms. If you have any questions or concerns about this policy, please contact the elonbet support team.